How do the locks work?

Where can we get screws for our door handles?

Mice (or rats)! What can we do?

There are noises coming from the pipes in the house

The boiler works for a while, then switches itself off

Water for washing is too hot or too cold

One radiator is cold when the rest are hot

The heat comes on or goes off at the wrong time

The hot water is fine, but the radiators are not heating up

Too much heat is coming from the cupboard where the tank is

No heat or hot water: the whole system is dead

What are the rules about parking in Marcia Road?

What you need to know before and just after moving in

Our blue recycling box is missing. Can we get another?

What are the round-pin wall sockets for?

How do we get a ceiling light working again?

Can we get paint that matches the original wall colour?

How do we ask the council to collect old furniture, etc?

What can we do with old furniture when moving out?

The cups from our dishwasher taste salty

Our washing machine is making a funny noise and doesn’t empty properly

A door sticks and is difficult to open

What do we do if the electricity goes off?

The bushes at the front are hanging over the pavement

How do I adjust a hand wash basin pop-up?

A hand wash basin pop-up plug is missing

The toilet is difficult to flush

Water constantly runs into the toilet

Nobody knows the house alarm code, so we can’t use it!

Our windows won’t stay open

Radiators are hot at the bottom but cold at the top

The tree in the road in front of our house has been damaged: to whom do we report it?

Our waste disposal has stopped working